Benefits of ISO 10002 Certification
There area unit variety of advantages to implementing and certifying your client complaints management system:
Client Retention: By adopting the management system, your ability to retain the loyalty of your customers are increased.
Whole Reputation: Implementing and certifying your complaints management system demonstrates to stakeholders that you simply have a true commitment to managing client care problems and you’ve got processes in situ to handle, analyse and review complaints.
Operational Efficiency: Implementation and certification ensures an even approach to handling client queries, sanctioning you to spot trends and eliminate the causes of complaints, yet as improve your organization’s operations.
Improved internal communications and relations: It helps you to adopt a customer-focused approach to partitioning complaints and encourage personnel to enhance their skills in operating with customers
Flexibility: the quality is compatible with ISO 9001 Quality permitting you to feature price and potency to your organization. ISO 10002 – annex A additionally provides steerage specifically for little businesses.
Continual Improvement: It provides a basis for continual review and analysis of your complaints-handling method, the resolution of complaints and wherever enhancements may be created.