“Expert Certifier is a catalyst for business and process excellence, your business and process excellence is guaranteed through ISO certification with Expert Certifier in Massachusetts “
An unhappy customer will tell friends and colleagues about their experiences, damaging the company’s reputation and sometimes you recognize nothing about it. Implementing a complaints handling process using ISO 10002 certification in Massachusetts will assist you turn unhappy customers into satisfied ones and use their input to enhance the experience of future customers.
Your customer service processes got to make it simple for your customers to speak complaints and resolve any issues arising. Complaint management isn’t about reducing the amount of complaints, but taking the knowledge they generate and turning it into a chance for improvement.
Smart complaint management will assist you to enhance customer service standards and deliver an efficient complaint handling system to differentiate you from your competitors.
Certification against ISO 10002 in Massachusetts will provide your organization with a top quality and reliable complaint management system, including the subsequent characteristics:
- Customer-focused approach
- Continual improvement
We can either conduct a assessment of your management system against the needs of ISO 10002 or take you through the complete certification process.
Our ISO 10002 Foundation Training is meant to supply any organization with the basics of the ISO 10002 requirements. Contact your local Expert Certifier representative for further details.
By adopting the management system, ability to retain the loyalty of consumers is enhanced. Customers feel confident of commitment for the resolution of any of their query or complaints.
Implementation and certification ensures a uniform process to handle customers, which enable to spot causes and eliminate the causes of complaints, also improve organization’s operations.
System helps to adopt a customer-focused approach to handle analysis and review complaints and encourage personnel to enhance their skills & behavior in working with customers.
Provide complainants with an open, effective and easy-to-use complaints process.
Complaint management system is auditable, thus auditing of the complaints-handling process gives accuracy of the system compliance.
This is a management system; therefore, all ingredients of management system are inherited within the complaint management system compliant to ISO 10002:2014, reviewing the effectiveness and efficiency of the complaints-handling process.
Enhance customer satisfaction by creating a customer focused environment that’s hospitable feedback (including complaints), resolving any complaints, and enhancing the organization’s ability to enhance its product and customer service;
Management commitment through adequate acquisition and deployment of resources, including personnel training.
Certified complaint management system demonstrates to customers & other stakeholders that recognizing and addressing the requirements and expectation of complainants, you’ve got processes in place to handle, analyse and review complaints to enhance the merchandise and customer service quality.
Effective complaint Management system helps to make sure defined responsibilities & procedures to handle & review complaints are in place.
Requirements of ISO 10002-2018 complaint management system
The standard has eight clauses. The primary three are scope, normative reference, and terms and definitions. The opposite five are:
Guiding principles. The overall notions upon which the processes for handling complaints should be built. They include visibility accessibility, responsiveness, objectivity, free-of-charge to complainants, confidentiality, customer focused approach and accountability.
Complaints-handling framework. An evidence of why organizations should plan to effective complaints handling, and therefore the associated responsibilities and authority. It also describes considerations for developing a complaints-handling policy.
Planning and style. An outline of how a corporation can plan and style an efficient complaints handling process.
Operation of the complaints-handling process. Guidance for operating the method, from receiving a complaint through closing the difficulty after completion.
Maintenance and improvement. Guidance on gathering and using complaints data, monitoring performance of the complaints- handling process, auditing the method to make sure it meets the organization’s requirements and continually improving it.
Expert Certifier offers a well defined and globally proven implementation methodology for ISO 10002:2018 certifications.
- Gap Analysis
- Awareness Training
- Documentation Design and finalization
- Internal Auditor Training and conduct of internal audit
- Management Review Meeting
- Review of Implementation
- Pre-assessment audit
- Stage 1 – certification audit
- Stage 2 – certification audit
- Award of ISO 10002 certification
What we provide within the field of ISO 10002 standard implementation compliance and consulting?
- We understand the way to fully exploit the advantages of your quality management system to make sure you unlock truth potential in your organization.
- We provide unmatched expertise and technical competence to make sure that your ISO 10002 certification project adds value to your organization.
- We offer our global knowledge molded locally to usher in the simplest results for our clients and partner their journey of standardization, compliance, growth, success and continual improvements
Expert Certifier goals on being an expert within the field of Certification. It provides training to the organizations and helps in implementing and continual improvement in their management system. Expert Certifier features a team of experts in several fields and that they are focused on achieving the specified business goals. This team is well motivated, skilled and engaged to supply global services to each single organization.
How can Expert Certifier assist you to get certified?
We are a number one global management system certifications body .And our technical professionals have contiguous knowledge and in-depth expertise with all kinds of complaints handling. Each audit team incorporate of experts with the effective skills and expertise needed to accurately appraise the compliance of your management system, and is headed by a lead auditor who will oversee the audit and any required management change notices. Finally, our on-site or off-site Technical Documentation appraisal will provide you with the knowledge you would like to know your exposure to non-compliance issues. This unique combination of experience makes Expert Certifier Certifications ideally suited to deal with the requirements.
How to get ISO 10002:2018 certification in Massachusetts – Consultants in Massachusetts?
Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.
With Expert Certifier your Business and process excellence is guaranteed.
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