“Expert Certifier is a catalyst for business and process excellence, your business and process excellence is guaranteed through ISO certification with Expert Certifier in Michigan “
What is ISO 10002 Standard?
ISO 10002 certification in Michigan follows the customer-focused approach and it includes the activities just like the progress of products and services, remain loyal to the purchasers , continuous improvement which helps to rectify the complaints and to improves the celebrity of the organization.
ISO 10002:2014 addresses the subsequent aspects of complaints handling:
- Enhancing customer satisfaction by creating a customer-focused environment that’s hospitable feedback (including complaints), resolving any complaints received, and enhancing the organization’s ability to enhance its product and customer service
- Recognizing and addressing the requirements and expectations of complainants
- Analyzing and evaluating complaints so as to enhance the merchandise and customer service quality
- Auditing of the complaints-handling process
Requirements of ISO 10002:2014:
- Customer focus and satisfaction
- Quality management
- Complaint handling process
- Continual improvement
- Confidential information about the complaint
ISO has adopted the method approach which follows PDCA act (Plan – Do – Check – Act) cycle which brings during a drive for continued perfection within the process of organization.
Benefits of ISO 10002:2014 Standard:
- Improved product and repair quality.
- Recognizing and handling the source of complaints.
- Enhanced customer satisfaction and customer focused product.
- Resolving complaints and customer support.
- Involvement and commitment of top management.
- Adds credibility of International stature against other organizations.
- Helps establish appropriate systems to regulate manpower systematically and monitor their performances.
- Mandates continuous monitoring & measurement of the processes preventing unintended derailments.
Who can apply ISO 10002 Standards?
ISO 10002:2014 in Michigan is vital to any organization/Firm that needs to exceed consumer expectations, a primary condition for companies, businesses, enterprises all types and sizes, whether they’re within the private, public or voluntary sectors who wish to steer an additional mile beyond customer satisfaction.
How to get certified to ISO 10002 Certification?
The certification process is straightforward. First, you ought to hire a consultant when a consultant received your application they appoint a client manager who will guide you and your business through the subsequent steps.
- Gap analysis
- Formal assessment
The standard specifies the key principles to implement and maintain an efficient complaints management process which include:
- Commitment of the organization
- Ensuring effective capacity to manage customer complaints
- Transparency of the complaints process
- Accessibility to all or any interested parties
- Responsiveness and objectivity in resolving complaints
- Information integrity and confidentiality
- Ensuring a customer-focused approach that promotes accountability and competence
- Timely resolving of complaints
- Continual improvement of the complaints management process
This standard are suitable by any organization, no matter its size, scope, field of business, public or private, to develop and implement an efficient complaints handling framework within the organization supported accepted international best practices.
- Contract signature
- Pre-audit and gap analysis and diagnosis of your systems current position against requirements of the standard
- Initial Audit to verify the establishment and implementation of the basic structure of your system Certification audit (certificate issued after successful certification audit)
- Surveillance audits to follow the continual improvement
- Re-certification after 3 years through full audit or continual assessment.
Following each step, a factual and comprehensive report is promptly delivered allowing your company to continually improve its management system performance.
Our auditors understand that the appliance of the standard are often quite different in small, medium and organizations, and are trained to assess your system during a way which will be appropriate to your business. Our customers chose us because they know we’re a partner they can depend upon, and that they still stick with us annually because they value the insight that the auditor gives to their business.
What we provide within the field of ISO 10002 standard implementation compliance and consulting:
- We understand the way to fully exploit the advantages of your quality management system to make sure you unlock truth potential in your organization.
- We provide unmatched expertise and technical competence to make sure that your ISO 10002 certification project adds value to your organization.
- We offer our global knowledge molded locally to usher in the simplest results for our clients and partner their journey of standardization, compliance, growth, success and continual improvements
How can Expert Certifier assist you to get certified?
We are a number one global management system certifications body .And our technical professionals have contiguous knowledge and in-depth expertise with all kinds of complaints handling. Each audit team incorporate of experts with the effective skills and expertise needed to accurately appraise the compliance of your management system, and is headed by a lead auditor who will oversee the audit and any required management change notices. Finally, our on-site or off-site Technical Documentation appraisal will provide you with the knowledge you would like to know your exposure to non-compliance issues. This unique combination of experience makes Expert Certifier Certifications ideally suited to deal with the requirements.
Our Quality Policy
Expert Certifier focuses on providing better solutions regarding the standard management of the organization. We provide certification with a motive to achieve the customer satisfaction and continuous improvement on all the working processes of the organization.
Expert Certifier goals on being an expert within the field of Certification. It provides training to the organizations and helps in implementing and continual improvement in their management system. Expert Certifier features a team of experts in several fields and that they are focused on achieving the specified business goals. This team is well motivated, skilled and engaged to supply global services to each single organization.
How to get ISO 10002:2018 certification in Michigan – Consultants in Michigan?
Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.
With Expert Certifier your Business and process excellence is guaranteed.
Reach us at: firstname.lastname@example.org