ISO 10002 Guidelines for complaints handling in Organization-New Jersey

                                                                                      iso 10002 certification new jersey
“Expert Certifier is a catalyst for business and process excellence, your business and process excellence is guaranteed through ISO certification with Expert Certifier in New Jersey “

ISO 10002 certification in New Jersey: It is a customer satisfaction standard that assists companies in strategically understanding and managing their customers’ complaints. Complaints Management System compliant to ISO 10002 Standard has relevancy to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all kinds and sizes, whether they’re within the private, public or voluntary sectors and is applicable to all or any sorts of organizations regardless of size, nature or geography like Hospital, Health Care, Trading, Manufacturing, Service Companies, Software Companies, Construction, Medical Device.

A good complaint management system offers effective solutions by preventing the recurrence of the non-conformity thereby the complaints and analyses the success of the solutions offered. While doing this, the corporate develops the notice and competency of the personnel during this scope. The system might be implemented and authorized separately or integrated with ISO 9001. ISO 10002 Quality management-customer satisfaction-guidelines for complaints handling in organizations standard was issued within the year 2004.

Certification Benefits

Increased customer confidence and satisfaction

Can boost your organization’s brand reputation and be a useful promotional tool, especially when rising against competitors who aren’t certified

Attract investment and improve brand reputation

Improve corporate image. Project international quality in your services.

Helps maintain and improve your market position.

Certification process

Application and Contract: Your Company submits an application and signs a contract (master agreement).

Audit Team Assignment: Expert Certifier assigns an auditor team.

Document Review: We perform a document review (when required) for the management system and issue a report of conformance or non-conformance.

On-Site Readiness Review (ORR-Stage 1 Audit): because the first stage of the certification process, we verify readiness of the MS to continue with the certification process.

Certification Audit (Stage 2): Our audit team conducts an on-site audit to verify conformity to the required standard.

Independent Review: A certification board reviewer recommends the ultimate certification/re-certification decision.

Notification of Certification: We notify your organization in writing, issue the certificate and publish the certification in our online listings.

Surveillance Audits: We perform annual audits to verify the MS is being maintained.

Reassessment: We perform reassessment audits in accordance with requirements. This is often usually conducted at the top of third year of assessment

Requirements of ISO 10002-2018 complaint management system

The standard has eight clauses. The primary three are scope, normative reference, and terms and definitions. The opposite five are:

Guiding principles. The overall notions upon which the processes for handling complaints should be built. They include visibility accessibility, responsiveness, objectivity, free-of-charge to complainants, confidentiality, customer focused approach and accountability.

Complaints-handling framework. An evidence of why organizations should plan to effective complaints handling, and therefore the associated responsibilities and authority. It also describes considerations for developing a complaints-handling policy.

Planning and style. An outline of how a corporation can plan and style an efficient complaints handling process.

Operation of the complaints-handling process. Guidance for operating the method, from receiving a complaint through closing the difficulty after completion.

Maintenance and improvement. Guidance on gathering and using complaints data, monitoring performance of the complaints- handling process, auditing the method to make sure it meets the organization’s requirements and continually improving it.

Expert Certifier offers a well defined and globally proven implementation methodology for ISO 10002:2018 certifications.

  • Gap Analysis
  • Awareness Training
  • Documentation Design and finalization
  • Implementation
  • Internal Auditor Training and conduct of internal audit
  • Management Review Meeting
  • Review of Implementation
  • Pre-assessment audit
  • Stage 1 – certification audit
  • Stage 2 – certification audit
  • Award of ISO 10002 certification

What we provide within the field of ISO 10002 standard implementation compliance and consulting:

  • We understand the way to fully exploit the advantages of your quality management system to make sure you unlock truth potential in your organization.
  • We provide unmatched expertise and technical competence to make sure that your ISO 10002 certification in New Jersey project adds value to your organization.
  • We offer our global knowledge molded locally to usher in the simplest results for our clients and partner their journey of standardization, compliance, growth, success and continual improvements

How can Expert Certifier assist you to get certified?

We are a number one global management system certifications body .And our technical professionals have contiguous knowledge and in-depth expertise with all kinds of complaints handling. Each audit team incorporate of experts with the effective skills and expertise needed to accurately appraise the compliance of your management system, and is headed by a lead auditor who will oversee the audit and any required management change notices. Finally, our on-site or off-site Technical Documentation appraisal will provide you with the knowledge you would like to know your exposure to non-compliance issues. This unique combination of experience makes Expert Certifier Certifications ideally suited to deal with the requirements.

Our Quality Policy

 Expert Certifier focuses on providing better solutions regarding the standard management of the organization. We provide certification with a motive to achieve the customer satisfaction and continuous improvement on all the working processes of the organization.

Our Aim

Expert Certifier aims to supply prominence services to the organizations and helps them in constant upgrading of their management structure.


Expert Certifier goals on being an expert within the field of Certification. It provides training to the organizations and helps in implementing and continual improvement in their management system. Expert Certifier features a team of experts in several fields and that they are focused on achieving the specified business goals. This team is well motivated, skilled and engaged to supply global services to each single organization.

How to get ISO 10002:2018 certification in New Jersey – Consultants in New Jersey?

Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.

With Expert Certifier your Business and process excellence is guaranteed.

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