ISO 10002 Guidelines for complaints handling in Organization – Ohio

iso 10002

“Expert Certifier is a catalyst for business and process excellence, your business and process excellence is guaranteed through ISO certification with Expert Certifier in Ohio “


ISO 10002  certification in Ohio follows the customer-focused approach and it includes the activities just like the progress of products and services, remain loyal to the purchasers , continuous improvement which helps to rectify the complaints and to improves the celebrity of the organization.

Innovation in products and services in today’s competitive environment results in a redefinition levels of performance. An honest Complaints Management System, manage customers’ needs for a successful business and is one among the foremost important requirements in terms of protecting their brand.

Customer Satisfaction standard, ISO 10002 standard guidelines for implementing a System Complaint Management, to define how successfully they affect the complaints of the purchasers helps organizations manage and understand.

This standard specifies the key requirements for handling customer complaints successfully and includes complaints management controls to assist you deal with your business customer dissatisfaction.

Who are going to be interested?

ISO 10002 certification in Ohio has relevancy to all or any organizations, customers who want to supply services beyond their expectations. Private organizations want to travel well beyond the expectations of consumers; whether or not they are supported the general public sector or voluntary organizations of all kinds and sizes.

Customer complaints management there is several benefits of our application and certification system:

  • Customer retention in your hands

By adopting the management system, you increase your ability to retain the loyalty of your customers.

  • Brand reputation

Complaints management system and implement your document, you play during a real stability reasons to please your shareholders, your customers and complaints to assess, analyze, and indicates that your current process for reviewing.

  • Operational efficiency

Application and you identify trends by providing a uniform approach to handling customer queries certification, allow you to eliminate the causes of complaints and improve your organization’s operations.

  • Improved internal communication and relationships

Complaints assist you adopt a customer-centric approach to resolving encourages your employees while also developing their ability to figure with customers

  • Flexibility

This standard is compatible with ISO 9001 Quality Management System and helps you improve your organization’s effectiveness and value added to the worth. 

  • Continuous Improvement

Complaints of your evaluation process, the resolution of complaints and where improvements are often done continuously revising and preparing the bottom for analysis.

An unhappy customer will tell friends and colleagues about their experiences, damaging the company’s reputation and sometimes you recognize nothing about it. Implementing a complaints handling process using ISO 10002 will assist you turn unhappy customers into satisfied ones and use their input to enhance the experience of future customers.

Your customer service processes got to make it simple for your customers to speak complaints and resolve any issues arising. Complaint management isn’t about reducing the amount of complaints, but taking the knowledge they generate and turning it into a chance for improvement.

Expert Certifier will assist you to enhance customer service standards and deliver an efficient complaint handling system to differentiate you from your competitors. 

Certification against ISO 10002 in ohio will provide your organization with a top quality and reliable complaint management system, including the subsequent characteristics:

  • Visibility
  • Accessibility
  • Responsiveness
  • Objectivity
  • Confidentiality
  • Customer-focused approach
  • Accountability
  • Continual improvement

We can either conduct an assessment of your management system against the needs of ISO 10002 or take you through the complete certification process.

Our ISO 10002 Foundation Training is meant to supply any organization with the basics of the ISO 10002 requirements. Contact your local Expert Certifier representative for further details.

Requirements of ISO 10002-2018 complaint management system

The standard has eight clauses. The primary three are scope, normative reference, and terms and definitions. The opposite five are:

Guiding principles. The overall notions upon which the processes for handling complaints should be built. They include visibility accessibility, responsiveness, objectivity, free-of-charge to complainants, confidentiality, customer focused approach and accountability.

Complaints-handling framework. An evidence of why organizations should plan to effective complaints handling, and therefore the associated responsibilities and authority. It also describes considerations for developing a complaints-handling policy.

Planning and style. An outline of how a corporation can plan and style an efficient complaints handling process.

Operation of the complaints-handling process. Guidance for operating the method, from receiving a complaint through closing the difficulty after completion.

Maintenance and improvement. Guidance on gathering and using complaints data, monitoring performance of the complaints- handling process, auditing the method to make sure it meets the organization’s requirements and continually improving it.

Expert Certifier offers a well defined and globally proven implementation methodology for ISO 10002:2018 certifications.

  • Gap Analysis
  • Awareness Training
  • Documentation Design and finalization
  • Implementation
  • Internal Auditor Training and conduct of internal audit
  • Management Review Meeting
  • Review of Implementation
  • Pre-assessment audit
  • Stage 1 – certification audit
  • Stage 2 – certification audit
  • Award of ISO 10002 certification


Expert Certifier goals on being an expert within the field of Certification. It provides training to the organizations and helps in implementing and continual improvement in their management system. Expert Certifier features a team of experts in several fields and that they are focused on achieving the specified business goals. This team is well motivated, skilled and engaged to supply global services to each single organization.

How can Expert Certifier assist you to get certified?

We are a number one global management system certifications body .And our technical professionals have contiguous knowledge and in-depth expertise with all kinds of complaints handling. Each audit team incorporate of experts with the effective skills and expertise needed to accurately appraise the compliance of your management system, and is headed by a lead auditor who will oversee the audit and any required management change notices. Finally, our on-site or off-site Technical Documentation appraisal will provide you with the knowledge you would like to know your exposure to non-compliance issues. This unique combination of experience makes Expert Certifier Certifications ideally suited to deal with the requirements.

How to get ISO 10002:2018 certification in Ohio – Consultants in Ohio?

Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.

With Expert Certifier your Business and process excellence is guaranteed.

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