ISO 10002 Guidelines for complaints handling in Organization – Texas

iso 10002 certification in Texas


“Expert Certifier is a catalyst for business and process excellence, your business and process excellence is guaranteed through ISO certification with Expert Certifier in Texas “

What is ISO 10002 – Complaints Management System?

The ISO 10002 Complaints Management standard in Texas helps organizations of all kinds to spot, manage and understand how successfully they affect their customer’s complaints. The Complaints Management certification Scheme can apply to organizations of all sizes, within the private, public and voluntary sectors, no matter the character of their activities or the character of the business.

The Complaints Management Scheme specifies the key requirements for handling customer complaints successfully and includes complaints management controls to assist you address customer dissatisfaction during a satisfying way within your business. The complaints handling process described are suitable to be used together of the processes of an overall quality management system. The international standard provides a framework that the knowledge obtained through the complaints handling process can cause.

There are several benefits of our application and certification system. They are as follows:

  • Customer retention in your hands

By adopting the management system, you increase your ability to retain the loyalty of your customers.

  • Brand reputation

Complaints management system and implement your document, you play a real stability reasons to please your shareholders, your customers and complaints to access, analyze, and indicates that your current process for reviewing.

  • Operational efficiency

Application and you identify trends by providing a uniform approach to handling customer queries certification, allow you to eliminate the causes of complaints and improve your organization’s operations.

  • Improved internal communication and relationships

Complaints assist you adopt a customer-centric approach to resolving encourages your employees while also developing their ability to figure with customers

  • Flexibility

This standard is compatible with ISO 9001 Quality Management System and helps you improve your organization’s effectiveness and value added to the worth. ISO 10002 certification in Texas provides guidance for little businesses especially.

  • Continuous Improvement

Complaints of your evaluation process, the resolution of complaints and where improvements are often done continuously for analysis.

ISO 10002:2014 certification in Texas addresses the subsequent aspects of complaints handling:

  • Enhancing customer satisfaction by creating a customer-focused environment resolving any complaints received, and enhancing the organization’s ability to enhance its product and customer service.
  • Recognizing and addressing the requirements and expectations of complainants.
  • Providing complainants with an open, effective, and easy-to-use complaints process.
  • Analyzing and evaluating complaints so as to enhance the merchandise and customer service quality.
  • Auditing of the complaints-handling process.

Requirements of ISO 10002-2018 complaint management system

The standard has eight clauses. The primary three are scope, normative reference, and terms and definitions. The other five are:

  • Guiding principles. The overall notions upon which the processes for handling complaints should be built. They include visibility accessibility, responsiveness, objectivity, free-of-charge to complainants, confidentiality, customer focused approach and accountability.
  • Complaints-handling framework. An evidence of why organizations should plan to effective complaints handling, and therefore the associated responsibilities and authority. It also describes considerations for developing a complaints-handling policy.
  • Planning and style. An outline of how a corporation can plan and style an efficient complaints handling process.
  • Operation of the complaints-handling process. Guidance for operating the method, from receiving a complaint through closing the difficulty after completion.
  • Maintenance and improvement. Guidance on gathering and using complaints data, monitoring performance of the complaints- handling process, auditing the method to make sure it meets the organization’s requirements and continually improving it.

Expert Certifier offers a well defined and globally proven implementation methodology for ISO 10002:2018 certifications.

  • Gap Analysis
  • Awareness Training
  • Documentation Design and finalization
  • Implementation
  • Internal Auditor Training and conduct of internal audit
  • Management Review Meeting
  • Review of Implementation
  • Pre-assessment audit
  • Stage 1 – certification audit
  • Stage 2 – certification audit
  • Award of ISO 10002 certification

What we provide within the field of ISO 10002 standard implementation compliance and consulting?

  • We understand the way to fully exploit the advantages of your quality management system to make sure you unlock truth potential in your organization.
  • We provide unmatched expertise and technical competence to make sure that your ISO 10002 certification project adds value to your organization.
  • We offer our global knowledge molded locally to usher in the simplest results for our clients and partner their journey of standardization, compliance, growth, success and continual improvements

Our Quality Policy

 Expert Certifier focuses on providing better solutions regarding the standard management of the organization. We provide certification with a motive to achieve the customer satisfaction and continuous improvement on all the working processes of the organization.


Expert Certifier goals on being an expert within the field of Certification. It provides training to the organizations and helps in implementing and continual improvement in their management system. Expert Certifier features a team of experts in several fields and that they are focused on achieving the specified business goals. This team is well motivated, skilled and engaged to supply global services to each single organization.

How can Expert Certifier assist you to get certified?

We are a number one global management system certifications body. And our technical professionals have contiguous knowledge and in-depth expertise with all kinds of complaints handling. Each audit team incorporate of experts with the effective skills and expertise needed to accurately appraise the compliance of your management system, and is headed by a lead auditor who will oversee the audit and any required management change notices. Finally, our on-site or off-site Technical Documentation appraisal will provide you with the knowledge you would like to know your exposure to non-compliance issues. This unique combination of experience makes Expert Certifier Certifications ideally suited to deal with the requirements.

How to get ISO 10002:2018 certification in Texas – Consultants in Texas?

Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.

With Expert Certifier your Business and process excellence is guaranteed.

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