Expert Certifier is a catalyst for business and process excellence, your business and process excellence is guaranteed through ISO certification with Expert Certifier in California “
Customers communicate their complaints via various channels starting from e-mails to social media postings, through online chats to call centre calls. Before they buy your products, they investigate about your products & service quality first.By applying ISO-10002 certification in California Customer Satisfaction principles, your customers will think that they’re working with a corporation which has a robust, well-planned customer service & complaint management approach. And this makes your customers trust you.
In order to realize these goals, you would like a process driven approach for sustainable customer satisfaction. Expert Certifier provides you a platform that has all the tools & techniques that you simply got to apply within the context of Customer Satisfaction & ISO 10002 Quality Certification.
Manage customer complaints effectively and you’ll have more chance of meeting their expectations also. And you can quickly turn customer complaints into customer satisfaction instead especially once you view complaints as an opportunity to enhance what you are doing and the way you are doing it.
ISO 10002 certification in california can assist you to realize this regardless of the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business especially businesses that want to become and remain successful. The standard outlines management controls and processes that assist you to handle customer complaints more effectively and efficiently ensuring that more customers are satisfied with the service you provide.
Most companies prefer to achieve ISO 10002 Certification for ‘key business benefits’, which include:
- Achieve operational efficiency to spot trends
- Resolve more complaints by adopting a more Customer-focused approach
- Engage staff with new customer service training opportunities
- Integrate ISO 10002 with ISO 9001 to enhance overall efficiency
- Monitor and continually improve your complaints handling process
ISO 10002 certification in California provides guidance on the method of complaints handling associated with products within a corporation, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable to be used together of the processes of an overall quality management system.
ISO 10002 isn’t applicable to disputes referred for resolution outside the organization or for employment related disputes. It’s also intended to be used by organizations of all sizes and sectors. It provides guidance specifically for little businesses.
ISO 10002 addresses the subsequent aspects of complaints handling enhancing customer satisfaction by creating a customer-focused environment that’s hospitable feedback (including complaints), resolving any complaints received, and enhancing the organization’s ability to improve its product and customer service top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training recognizing and addressing the requirements and expectations of complainants providing complainants with an open, effective, and easy-to-use complaints process analyzing and evaluating complaints so as to improve the merchandise and customer service quality auditing of the complaints-handling process reviewing the effectiveness and efficiency of the complaints-handling process.
- Contract signature
- Pre-audit and gap analysis and diagnosis of your systems current position against requirements of the standard
- Initial Audit to verify the establishment and implementation of the basic structure of your system Certification audit (certificate issued after successful certification audit)
- Surveillance audits to follow the continual improvement
- Re-certification after 3 years through full audit or continual assessment.
Following each step, a factual and comprehensive report is promptly delivered allowing your company to continually improve its management system performance.
Our auditors understand that the appliance of the standard are often quite different in small, medium and organizations, and are trained to assess your system during a way which will be appropriate to your business. Our customers chose us because they know we’re a partner they can depend upon, and that they still stick with us annually because they value the insight that the auditor gives to their business.
What we provide within the field of ISO 10002 standard implementation compliance and consulting:
- We understand the way to fully exploit the advantages of your quality management system to make sure you unlock truth potential in your organization.
- We provide unmatched expertise and technical competence to make sure that your ISO 10002 certification in California project adds value to your organization.
- We offer our global knowledge molded locally to usher in the simplest results for our clients and partner their journey of standardization, compliance, growth, success and continual improvements
How can Expert Certifier assist you to get certified?
We are a number one global management system certifications body .And our technical professionals have contiguous knowledge and in-depth expertise with all kinds of complaints handling. Each audit team incorporate of experts with the effective skills and expertise needed to accurately appraise the compliance of your management system, and is headed by a lead auditor who will oversee the audit and any required management change notices. Finally, our on-site or off-site Technical Documentation appraisal will provide you with the knowledge you would like to know your exposure to non-compliance issues. This unique combination of experience makes Expert Certifier Certifications ideally suited to deal with the requirements.
Our Quality Policy
Expert Certifier focuses on providing better solutions regarding the standard management of the organization. We provide certification with a motive to achieve the customer satisfaction and continuous improvement on all the working processes of the organization.
Expert Certifier aims to supply prominence services to the organizations and helps them in constant upgrading of their management structure.
Expert Certifier goals on being an expert within the field of Certification. It provides training to the organizations and helps in implementing and continual improvement in their management system. Expert Certifier features a team of experts in several fields and that they are focused on achieving the specified business goals. This team is well motivated, skilled and engaged to supply global services to each single organization.
How to get ISO 10002:2018 certification in California – Consultants in California?
Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.
With Expert Certifier your Business and process excellence is guaranteed.
Reach us at: email@example.com