“Expert Certifier is a catalyst for business and process excellence, your business and process excellence is guaranteed through ISO certification with Expert Certifier in United States “
ISO 10002 certification in United states is a customer satisfaction standard that assists companies in strategically understanding and managing their customers’ complaints. Complaints Management System compliant to ISO 10002 Standard has relevancy to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all kinds and sizes, whether they’re within the private, public or voluntary sectors and is applicable to all or any sorts of organizations regardless of size, nature or geography like Hospital, Health Care, Trading, Manufacturing, Service Companies, Software Companies, Construction, Medical Device. Customer complaints management system is a simple to get for each company aiming particularly sustainable success.
Certification Benefits of ISO 100002 Standard
✓Increased customer confidence and satisfaction
✓Can boost your organization’s brand reputation and be a useful promotional tool, especially when rising against competitors who aren’t certified
✓Attract investment and improve brand reputation
✓Improve corporate image. Project international quality in your services.
✓Helps maintain and improve your market position.
Certification process of ISO 100002 Standard
Application and Contract: Your Company submits an application and signs a contract (master agreement).
✓ Audit Team Assignment: Expert Certifier assigns an auditor team.
✓ Document Review: We perform a document review (when required) for the management system and issue a report of conformance or non-conformance.
✓ On-Site Readiness Review (ORR-Stage 1 Audit): because the first stage of the certification process, we verify readiness of the MS to continue with the certification process.
✓ Certification Audit (Stage 2): Our audit team conducts an on-site audit to verify conformity to the required standard.
✓ Independent Review: A certification board reviewer recommends the ultimate certification/re-certification decision.
✓ Notification of Certification: We notify your organization in writing, issue the certificate and publish the certification in our online listings.
✓ Surveillance Audits: We perform annual audits to verify the Management System is being maintained.
✓ Reassessment: We perform reassessment audits in accordance with requirements. This is often usually conducted at the top of third year of assessment
WHO CAN APPLY ISO 10002 Standards?
ISO 10002:2018 Standard is vital to any organization/Firm that needs to exceed consumer expectations, a primary condition for companies, businesses, enterprises all types and sizes, whether they’re within the private, public or voluntary sectors who wish to steer an additional mile beyond customer satisfaction.
Your customer service processes got to make it simple for your customers to speak complaints and resolve any issues arising. Complaint management isn’t about reducing the amount of complaints, but taking the knowledge they generate and turning it into an improvement. Smart complaint management will assist you to enhance customer service standards and deliver an efficient complaint handling system to differentiate you from your competitors.
Certification against ISO 10002:2018 Standard will provide your organization with a top quality and reliable complaint management system, including the subsequent characteristics:
- Customer-focused approach
ISO 10002 focuses on
- Enhancement of customer satisfaction by creating a customer-focused environment that’s hospitable feedback (including complaints) and resolving any complaints received.
- Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training
- Analyzing and evaluating complaints to enhance the merchandise and customer service quality
- Reviewing the effectiveness and efficiency of the complaints-handling process.
Expert Certifier offers a well defined and globally proven implementation methodology for ISO 10002 certifications in United states.
- Gap Analysis
- Awareness Training
- Documentation Design and finalization
- Internal Auditor Training and conduct of internal audit
- Management Review Meeting
- Review of Implementation
- Pre-assessment audit
- Stage 1 – certification audit
- Stage 2 – certification audit
- Award of ISO 10002 certification
What we provide within the field of ISO 10002 standard implementation compliance and consulting?
- We understand the way to fully exploit the advantages of your quality management system to make sure you unlock truth potential in your organization.
- We provide unmatched expertise and technical competence to make sure that your ISO 10002 certification project adds value to your organization.
- We offer our global knowledge molded locally to usher in the simplest results for our clients and partner their journey of standardization, compliance, growth, success and continual improvements
How can Expert Certifier assist you to get certified?
We are a number one global management system certifications body. And our technical professionals have contiguous knowledge and in-depth expertise with all kinds of complaints handling. Each audit team incorporate of experts with the effective skills and expertise needed to accurately appraise the compliance of your management system, and is headed by a lead auditor who will oversee the audit and any required management change notices. Finally, our on-site or off-site Technical Documentation appraisal will provide you with the knowledge you would like to know your exposure to non-compliance issues. This unique combination of experience makes Expert Certifier Certifications ideally suited to deal with the requirements.
Our Quality Policy
Expert Certifier focuses on providing better solutions regarding the standard management of the organization. We provide certification with a motive to achieve the customer satisfaction and continuous improvement on all the working processes of the organization.
Expert Certifier aims to supply prominence services to the organizations and helps them in constant upgrading of their management structure.
Expert Certifier goals on being an expert within the field of Certification. It provides training to the organizations and helps in implementing and continual improvement in their management system. Expert Certifier features a team of experts in several fields and that they are focused on achieving the specified business goals. This team is well motivated, skilled and engaged to supply global services to each single organization.
How to get ISO 10002:2018 certification in United States – Consultants in United States?
Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.
With Expert Certifier your Business and process excellence is guaranteed.
Reach us at: firstname.lastname@example.org