“Expert Certifier is a catalyst for business and process excellence, your business and process excellence is guaranteed through ISO certification with Expert Certifier in Puerto Rico “
What is ISO 10002 Standard?
ISO 10002 certification in Puerto Rico follows the customer-focused approach and it includes the activities just like the progress of products and services remain loyal to the purchasers, continuous improvement which helps to rectify the complaints and to improve the organization.
The complaints-handling process described is suitable to be used together of the processes of an overall quality management system. It is also intended to be used by organizations of all sizes and altogether sectors.
What are the advantages of customer complaint management?
Enhancing customer satisfaction by creating a customer-focused environment that’s hospitable feedback (including complaints), resolving any complaints received, and enhancing the organization’s ability to enhance its product and customer service.
Recognizing and addressing the requirements and expectations of complainants.
Analyzing and evaluating complaints so as to enhance the merchandise and customer service quality.
Auditing of the complaints-handling process.
Achieve operational efficiency to spot trends and causes of complaints.
Resolve more complaints by adopting a more customer-focused approach.
Provides preventing economical and other losses thanks to quality problems.
Engage staff with new customer service training opportunities.
Monitor and continually improve your complaints handling process.
Credibility: Effective Complaint Management system helps to make sure defined responsibilities and procedures to handle & review complaints.
Customer Confidence: By adopting the management system, the power to retain the loyalty of consumers is enhanced. Customers feel confident of commitment for the resolution of any of their queries or complaints.
Continual Improvement: It provides a basis for continual improvement and analysis of the complaint-handling process of complaints with improvements to be made.
Transparent System: It also provides complainants with an open, effective and easy-to-use complaint process.
Auditable System: Complaint management system is auditable, thus auditing of the complaints-handling process gives accuracy of the system compliance.
Benefits of ISO 10002:2018 Standard:
- Improved product and repair quality.
- Recognizing and handling the source of complaints.
- Enhanced customer satisfaction and customer focused product.
- Resolving complaints and customer support.
- Involvement and commitment of top management.
- Adds credibility of International stature against other organizations.
- Helps establish appropriate systems to regulate manpower systematically and monitor their performances.
- Mandates continuous monitoring & measurement of the processes preventing unintended derailments.
Why ISO 10002?
- It shows the way to act to institutions where customer complaints are encountered.
- It shows the solution for institutions just in case of an event with customers.
- It ensures that the issues with the customer are handled within the fairest manner.
- It ensures learning of lessons from complaints to seek out improvable matters.
ISO 10002 focuses on
- Enhancement of customer satisfaction by creating a customer-focused environment that’s hospitable feedback (including complaints) and resolving any complaints received.
- Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training
- Analyzing and evaluating complaints to enhance the merchandise and customer service quality
- Reviewing the effectiveness and efficiency of the complaints-handling process.
HOW TO GET CERTIFIED TO ISO 10002 CERTIFICATION?
The ISO 10002 certification in Puerto Rico process is straightforward. First, you ought to hire a consultant when a consultant received your application they appoint a client manager who will guide you and your business through the subsequent steps.
- Gap analysis
- Formal assessment
The standard specifies the key principles to implement and maintain an efficient complaints management process which include:
- Commitment of the organization
- Ensuring effective capacity to manage customer complaints
- Transparency of the complaints process
- Accessibility to all or any interested parties
- Responsiveness and objectivity in resolving complaints
- Information integrity and confidentiality
- Ensuring a customer-focused approach that promotes accountability and competence
- Timely resolving of complaints
- Continual improvement of the complaints management process
This standard are suitable by any organization, no matter its size, scope, field of business, public or private, to develop and implement an efficient complaints handling framework within the organization supported accepted international best practices.
- Contract signature
- Pre-audit and gap analysis and diagnosis of your systems current position against requirements of the standard
- Initial Audit to verify the establishment and implementation of the basic structure of your system Certification audit (certificate issued after successful certification audit)
- Surveillance audits to follow the continual improvement
- Re-certification after 3 years through full audit or continual assessment.
Following each step, a factual and comprehensive report is promptly delivered allowing your company to continually improve its management system performance.
How can Expert Certifier assist you to get certified?
We are a number one global management system certifications body. And our technical professionals have contiguous knowledge and in-depth expertise with all kinds of complaints handling. Each audit team incorporate of experts with the effective skills and expertise needed to accurately appraise the compliance of your management system, and is headed by a lead auditor who will oversee the audit and any required management change notices. Finally, our on-site or off-site Technical Documentation appraisal will provide you with the knowledge you would like to know your exposure to non-compliance issues. This unique combination of experience makes Expert Certifier Certifications ideally suited to deal with the requirements.
Our Quality Policy
Expert Certifier focuses on providing better solutions regarding the standard management of the organization. We provide certification with a motive to achieve the customer satisfaction and continuous improvement on all the working processes of the organization.
Expert Certifier goals on being an expert within the field of Certification. It provides training to the organizations and helps in implementing and continual improvement in their management system. Expert Certifier features a team of experts in several fields and that they are focused on achieving the specified business goals. This team is well motivated, skilled and engaged to supply global services to each single organization.
How to get ISO 10002:2018 certification in Puerto Rico – Consultants in Puerto Rico?
Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.
With Expert Certifier your Business and process excellence is guaranteed.
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