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What is ISO 20000-1?
ISO/IEC 20000-1 defines the needs for a service provider to deliver managed services. It promotes the adoption of an integrated process approach to effectively deliver managed services.IT and business service providers are under great pressure to deliver cost-effective, high-quality, safe and reliable service to their customers and their own organizations. With growing reliance on support services and the wide selection of technologies available, service providers strive to uphold high levels of customer service. ISO 20000-1 certification in Pittsburgh has been developed to form your business support organization or IT service providers more efficient and ensure quality, consistent, and reliable service through implementation of an Information Service Management System.
Some of the key benefits of implementing ISO 20000-1 within your organization are as follows:
- Improved efficiency, reliability, and consistency of services altogether areas, impacting costs and repair
- Increased likelihood of being chosen over your competitors that aren’t certified to ISO 20000-1
- Ability to manage suppliers more effectively
- Reduction within the frequency of supplier audits
- More responsive services
ISO 20000-1 applies to both large and little service providers. Service management processes deliver the simplest possible service to satisfy a customer’s business needs within agreed resource levels, regardless of the dimensions of the organization.
Here are a couple of the advantages of ISO 20000-1 that your company will enjoy.
Benefits of ISO 20000-1: Better Reputation
One of the advantages of ISO 20000-1 is that you simply have an independent organization certifying you. This enables you to piggyback on the reputation and authority of the quality. This may improve the way partners, suppliers, and customers view you. The improved reputation can win you customers you otherwise may have omitted on.
Benefits of ISO 20000-1: Open Up New Doors
The government may be a huge consumer of technology services. One among the advantages of ISO 20000-1 certification is that you simply could also be ready to get contracts with public agencies that were previously off-limits. The amount of public sector agencies that need ISO 20000-1 is growing. The United Kingdom National Health Service and therefore the US Air Force both mandate certification for service providers for state contracts.
Benefits of ISO 20000-1: Customer Satisfaction
You have all of those new public and personal sector customers due to your new certification. Customer acquisition is dear. Keeping an honest customer satisfied is reasonable. Luckily, another advantages of ISO-20000-1 certification in pittsburgh is that you simply are going to be ready to retain those customers through improved customer satisfaction. Customers will enjoy decreased downtime and increased performance because you’ve got monitoring and measurement systems in place.
Benefits of ISO 20000-1: Improved Productivity and adaptability
If you would like a corporation to be agile, everyone from the highest of the ladder to rock bottom has got to be clear about their roles and responsibilities. Without that clarity, you get redundancies and useless, time-sucking meeting. When everybody is on an equivalent page and processes are defined, working efficiently and responding to plug demand becomes easier. One among the advantages of ISO 20000-1 is that the quality ensures responsiveness and productivity.
Benefits of ISO 20000-1: Benchmarks and Continuous Improvements
Certification will allow you to glean the processes and services of other organizations. You’ll be ready to create benchmarks and compare yourself with those competitors.
You can also anticipate continuous improvements. Through corrective action, you’ll find root causes to any problems within your processes and define an answer. Through preventative action, your team is going to be ready to foresee future problems and identify areas for further refinement. This process will assist you and your team think ahead when planning and implementing actions which continuously will improve processes and outcomes.
Benefits of ISO 20000-1 Reduce Costs of Doing Business
Improved productivity, increased customer retention, and decreased the value of customer acquisition through an improved reputation will all drive down costs
The following steps will lead you to your ISO 20000-1 certification in pittsburgh:
- Definition of an ITSM policy and an IT service catalogue
- In preparation for certification: definition of ITSM goals, selection of IT services and implementation of corrective actions
- Internal audit and management review
- Coordination of the specified resources and collection of suggestions for improvement to ITSM and IT Services
Notwithstanding all of the processes that require being operational to achieve ISO/IEC 20000 certification, the quality puts great significance upon the management framework and associated activities that require being in place for the whole SMS to be operated, supported and managed in accordance with the mandatory requirements.
This framework includes things such as:
- Management showing their commitment to the SMS;
- Ensuring that appropriate roles, responsibilities and accountabilities are in place;
- Document management and also the control of records;
- Human, technical, informational and financial resources; and
- The mechanisms to plan, implement, monitor and improve the SMS.
There are numerous requirements during this section of the quality, and therefore the work involved in establishing this framework needs careful planning. As is usually the case, ITOs are going to be doing many of the activities required, but likely not everything. Utilize the recommendations detailed within the assessment report back to specialize in the areas needing improvement, but even be cognizant of the other certifications that the ITO or Business may have already got attained.
How to get ISO/IEC 20000-1:2018 certification in Pittsburgh – Consultants in Pittsburgh?
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