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What is ISO 20000-1:2018?
ISO 20000-1 is the international standard for quality management specifically focused on Service Management. ISO 20000-1:2018 certification in Puerto Rico provides a group of standardized requirements for an IT service management system. Given how vital it’s to organizations, it’s essential that both your internal and external IT services are aligned with the requirements of your business and customers.
Constant monitoring of those key figures and the associated continuous improvement process of ITSM is the core of ISO 20000.
When implementing IT Service Management, the subsequent ITIL processes should be taken into account:
- Service strategy
- A strategy is defined to supply IT services consistent with the wants of your customers.
- Service design
- Fosters the event of latest and therefore the optimization of existing IT services.
- Service transfer
- IT services are prepared and found out accordingly and eventually implemented.
- Service operation
- This process ensures the effective provision of IT services and also finds solutions to problems that arise.
- Continuous service improvement
Through constant monitoring, optimization measures are often derived and implemented to enhance the efficiency and availability of IT services.
The following steps will lead you to your ISO 20000 certification:
Definition of an ITSM policy and an IT service catalogue
- In preparation for certification: definition of ITSM goals, selection of IT services and implementation of corrective actions
Internal audit and management review
- Coordination of the specified resources and collection of suggestions for improvement for ITSM and IT Services
- Examination of the overall operational audit capability
Level 1 audit
- Rough examination of auditability, document examination, planning of the most audit
Level 2 audit
- Detailed inspection of ITSM structure, processes and documentation, measurement and evaluation of process performance
Post-audit (if necessary)
- Examination of deficiency corrections from the most audit
Monitoring and recertification audit
- Maintenance of certification after 1-3 years
Benefits of ISO/IEC 20000-1 certification to your organization:
- Globally recognized Certification
- Increased customer satisfaction with quality service delivery
- Better comprehension of responsibilities and business targets
- Improving organization reliability
- Improvement of response times with minimal disruptions thereto service
- Attaining financial savings by efficiently managing costs
- Ensured continual improvement
- Boosting awareness towards legislative and regulatory acquiescence
Benefits of ISO/IEC 20000-1 certification to your customers:
- IT service delivery on time
- Less IT related incidents and vulnerabilities
- Increased credibility and trust
ISO 20000 certification offers you the subsequent advantages:
- You improve your entire IT service management.
- You can increase your customers’ confidence in your company.
- You reduce downtimes and minimize the danger of errors in your IT services.
- You benefit within the future from cost and time savings.
- You increase your competitiveness.
Before you opt to certify your IT Service Management system, you ought to consider the subsequent conditions:
- The entire management team should be committed to the project.
- Employees involved within the project should see it as their personal goal to successfully complete the certification.
- It is advisable to hold out a risk analysis beforehand so as to be ready to estimate which problems may arise during certification and which countermeasures are appropriate.
- The project management team should draw up an idea for a way the newly defined and improved processes within the company are to be implemented within the future and with the assistance of which measures.
- The goals previously set for certification should still be pursued even after the certificate has been successfully obtained.
How to implement 20000-1:2018 Standard?
- Acquire commitment and powerful support from senior management
- Using good internal communication, engage your whole business
- Do not forget to match existing IT service management processes with ISO 20000-1 system requirements
- Obtain user, supplier and customer feedback on current IT service management provision
- In order to urge the simplest results to determine an implementation team
- Determine roles, responsibilities and deadlines.
- Conduct training and support your staff with incentives to motivate their involvement
- Review your ISO 20000-1:2018 system periodically to make sure that you simply are continuously improving it.
How to get ISO 20000-1:2018 Certification?
ISO 20000-1:2018 certification in Puerto Rico gap analysis:
Before the assessment visit is your existing information SMS the ISO 20000-requirements are compared. If you’d wish to work on any areas before carrying the formal assessment, it’ll be cost-effective.
Firstly, your organization’s readiness for the assessment is analyzed by checking the required ISO 2000-1:2018 procedures and controls that are developed. If any gaps are found, an equivalent is going to be informed to the organization in order that they will close them. Secondly, while all the needs are in place, procedural implementation and controls are going to be assessed within the organization to make sure that the enterprise is functioning effectively as needed for ISO 20000-1: 2018 certification.
Certification: After receiving the certificate, the ISO consultant will visit to ascertain your continuous improvement.
While achieving ISO 20000-1 certification, you’ll show customers and stakeholders about your commitment to deliver a top quality service. This certification causes you to celebrate your achievement, business promotion and confirms that you simply are a responsive organization who acts consistent with the changing service delivering environment.
Benefits of ISO 20000-1: Benchmarks and Continuous Improvements
You can also anticipate to continuous improvements. Through corrective action, you’ll find root causes to any problems within your processes and define an answer. Through preventative action, your team is going to be ready to foresee future problems and identify areas for further refinement. This process will assist you and your team think ahead when planning and implementing actions which continuously will improve processes and outcomes.
How to get ISO/IEC 20000-1:2018 certification in Puerto Rico– Consultants in Puerto Rico?
Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.
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