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ISO/IEC 20000-1:2018 is a world standard for IT Service Management System requirements. The quality was developed to mirror the simplest practices described within the IT Infrastructure Library (ITIL) framework focused on effective management and delivery of services to both internal and external customers.To know more about ISO 20000-1 certification in Florida contact our expertcertifier.
The 2018 version of the quality is the most current and aligns with ISO 9001:2015 Quality Management System Requirements. While the history of this standard is grounded in IT services, the quality is fast becoming the worldwide standard of excellence for any company delivering complex services to their customers. Some other notable changes made to ISO/IEC 20000-1:2018 include: Inclusion of the commoditization of services, the management of multiple suppliers by an indoor or external service integrator to determine value of services for patrons. The definition of “information security” was aligned with ISO/IEC 27000. Keeping in accordance with this alteration, the term “availability” was replaced by “service availability” to differentiate from the term “availability,” which is now utilized in the revised definition of “information security.” The needed documented information was minimized, leaving only key documents like the service management plan.
Benefits of ISO/IEC 20000-1:
- ISO/IEC 20000-1 certification provides objective evidence of compliance to ITIL best practices
- Competitive advantage
- Easy roadmap to Service Management implementation
- Certification drives continual service improvement
- Provides a scalable standard which may be applied to any size IT operation
- Third party endorsement of compliance to ITSM best practices.
- For internal IT, ISO 20000-1:2018 certification increases perceived value of IT services.
Performance improvements such as:
- Reduction of system outage
- Reduction of critical incidents
- Increased system availability
ISO/IEC 20000-1 is right for any service provider, large or small, who wants to supply assurance within the quality of the services they deliver. By obtaining ISO/IEC 20000-1 certification, you’ll enable your company to possess reliable, effective, consistent and continually improved IT services.
ISO 20000-1 Certification in Florida will enable you to supply services which improve efficacy, reduce costs also improve customer experience like:
- Improved effectiveness.
- Reduced operational costs and improved efficiency.
- Improved overall service.
- The opportunity for overall continual improvement.
- Improved customer satisfaction.
- Opportunity for the organization to display its business quality.
How to get ISO 20000-1:2018 Certification?
ISO 20000-1:2018 gap analysis:
Before the assessment visit is an optional service that’s wiped out your home. Your existing information SMS and therefore the ISO 20000-requirements are compared. If you’d wish to work on any areas before carrying the formal assessment, it’ll be cost-effective.
Firstly, your organization’s readiness for the assessment is analyzed by checking the required ISO 2000-1:2018 procedures and controls that are developed. If any gaps are found, an equivalent is going to be informed to the organization in order that they will close them. Secondly, while all the needs are in place, procedural implementation and controls are going to be assessed within the organization to make sure that the enterprise is functioning effectively as needed for ISO 20000-1: 2018 certification.
Certification: After receiving the certificate, the ISO consultant will visit your home to ascertain your continuous improvement.
While achieving ISO 20000-1 certification in Florida , you’ll show customers and stakeholders about your commitment to deliver a top quality service. This certification causes you to celebrate your achievement, business promotion and confirms that you simply are a responsive organization who acts consistent with the changing service delivering environment.
How can ISO 20000-1 Certification help me to realize business?
Notwithstanding all of the processes that require being operational to achieve ISO/IEC 20000 certification, the quality puts great significance upon the management framework and associated activities that require being in place for the whole SMS to be operated, supported and managed in accordance with the mandatory requirements.
This framework includes things such as:
- Management showing their commitment to the SMS;
- Ensuring that appropriate roles, responsibilities and accountabilities are in place;
- Document management and also the control of records;
- Human, technical, informational and financial resources; and
- The mechanisms to plan, implement, monitor and improve the SMS.
There are numerous requirements during this section of the quality, and therefore the work involved in establishing this framework needs careful planning. As is usually the case, ITOs are going to be doing many of the activities required, but likely not everything. Utilize the recommendations detailed within the assessment report back to specialize in the areas needing improvement, but even be cognizant of the other certifications that the ITO or Business may have already got attained. For instance, if ISO 9001 is already in place then look to utilize existing practices (e.g. areas like document management and therefore the customer complaints process) instead of re-invent something from scratch. Since the introduction of ISO 20000 in 2005 companies across the world are investing in implementing the ISO 20000 guidance to assist improve service delivery and IT management for internal and external customers. The additional advantage of being an early adopter provides a competitive edge over competing on contracts.
Our Quality Policy
Expert Certifier focuses on providing better solutions regarding the standard management of the organization. We provide certification with a motive to achieve the customer satisfaction and continuous improvement on all the working processes of the organization.
Expert Certifier aims to supply prominence services to the organizations and helps them in constant upgrading of their management structure.
How to get ISO/IEC 20000-1:2018 certification in Florida – Consultants in Florida?
Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.
With Expert Certifier your Business and process excellence is guaranteed.
Reach us at: contact@expertcertifier .com