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What is ISO/IEC 20000?
The ISO/IEC 20000-1 certification in New York (United States of America) is recognized because the first international standard for service management, which states the needs for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. To know more about ISO 20000-1 certification in USA contact out expertcertifier.
The standard includes two main parts which enable service providers to spot methods to develop the standard of the services they deliver to their clients, both internally and externally whereby,
Part 1 specifies the needs for developing and implementing a service management system and
Part 2 includes guidance on the appliance of service management systems within the scope of ISO/IEC 20000-1.
Why is IT service management important for you?
Build up your skills and help your organization to successfully undergo the ISO/IEC 20000 procedures and therefore the implementation of an efficient service management system. When implementing an efficient ISO/IEC 20000 you demonstrate your ability to style, deliver and improve services. The ISO/IEC 20000 certificate demonstrates your determination to realize a complicated level of professionalism and trustworthiness.
ISO\IEC 20000-1 Overview
- Context of the Organization
- Leadership and Commitment
- Actions to deal with Risks and Opportunities
- Service Objectives and Planning
- Controlling Documented Information
- Operational Planning and Control
- Planning Services
- Service Life Cycle
- Service Catalog Management
- Asset Management
- Configuration Management
- Relationship and Agreement
- Service Level Agreements
- Supplier Management
- Demand and Capacity Management
- Change Management
- Incident and Problem Management
- Service Requests
- Service Continuity and Availability
- Information Security Management
- Internal Audits
- Management Reviews
- Service Reporting
- Nonconformity and Corrective Actions
- Continual Improvement
The benefits of ISO 20000-1 in America(USA) outweigh the prices of adopting the quality. Like all ISO standards, there’s attention on customer satisfaction and continuous improvement that keeps you competitive. Adopting the international information technology service management standard (ITSM) allows your company to asses performance.
Looking to implement CMMI in your business?
Here are a couple of the advantages of ISO 20000-1 that your company will enjoy.
Benefits of ISO 20000-1: Better Reputation
One of the advantages of ISO 20000-1 is that you simply have an independent organization certifying you. This enables you to piggyback on the reputation and authority of the quality. This may improve the way partners, suppliers, and customers view you. The improved reputation can win you customers you otherwise may have omitted on.
Benefits of ISO 20000-1: Open Up New Doors
The government may be a huge consumer of technology services. One among the advantages of ISO 20000-1 certification is that you simply could also be ready to get contracts with public agencies that were previously off-limits. The amount of public sector agencies that need ISO 20000-1 certification in New York is growing. The UK National Health Service and therefore the US Air Force both mandate certification for service providers for state contracts.
Benefits of ISO 20000-1: Customer Satisfaction
You have all of the new public and personal sector customers due to your new certification. Customer acquisition is dear. Keeping an honest customer satisfied is reasonable.
Another of the advantages of ISO-20000-1 in The United states of America is that you simply are going to be ready to retain those customers through improved customer satisfaction. Customers will enjoy decreased downtime and increased performance because you’ve got monitoring and measurement systems in place .
Benefits of ISO 20000-1: Improved Productivity and adaptability
If you would like a corporation to be agile, everyone from the highest of the ladder to rock bottom has got to be clear about their roles and responsibilities. Without that clarity, you get redundancies and useless, time-sucking meeting. When everybody is on an equivalent page and processes are defined, working efficiently and responding to plug demand becomes easier. One among the advantages of ISO 20000-1 is that the quality ensures responsiveness and productivity.
Benefits of ISO 20000-1: Benchmarks and Continuous Improvements
When heading a corporation or department, we frequently find ourselves wondering, “How is X being done elsewhere? How quickly?” one among the advantages of ISO 20000-1 in USA is that you simply will finally have answers to your questions. Certification will allow you to glean the processes and services of other organizations. You’ll be ready to create benchmarks and compare yourself with those competitors.
You can also anticipate to continuous improvements. Through corrective action, you’ll find root causes to any problems within your processes and define an answer. Through preventative action, your team is going to be ready to foresee future problems and identify areas for further refinement. This process will assist you and your team think ahead when planning and implementing actions which continuously will improve processes and outcomes.
Benefits of ISO 20000-1 Reduce Costs of Doing Business
Improved productivity, increased customer retention, and decreased the value of customer acquisition through an improved reputation will all drive down costs.
But that isn’t all.
One of the advantages of ISO 20000-1 in United states of America is that implementation with the quality will reduce the prices of conformance with other regulations.
Our Quality Policy
Expert Certifier focuses on providing better solutions regarding the standard management of the organization. We provide certification with a motive to achieve the customer satisfaction and continuous improvement on all the working processes of the organization.
Expert Certifier aims to supply prominence services to the organizations and helps them in constant upgrading of their management structure.
How to get ISO/IEC 20000-1:2018 certification in New York– Consultants in New York?
Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.
With Expert Certifier your Business and process excellence is guaranteed.
Reach us at: contact@expertcertifier .com