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What is ISO 20000-1:2018?
ISO 20000-1 certification in Texas is the international standard for quality management specifically focused on Service Management. ISO 20000-1:2018 (the latest version of ISO 20000-1) provides a group of standardized requirements for an IT service management system. Given how vital it’s to organizations, it’s essential that both your internal and external IT services are aligned with the requirements of your business and customers.
Benefits of ISO 20000-1:
By achieving certification to ISO 20000-1 IT Services Certification, your organization is going to be ready to reap numerous benefits such as:
- Reduction in response times and therefore the delivery of IT services.
- Improved management of costs, resulting in interruptions thereto service Greater.
- A culture of continuous improvement financial savings.
- Ensuring legislative understanding of roles and business objectives.
- Protecting the corporate, assets, shareholders awareness and compliance
- Increased customer satisfaction from internal and/or directors Enhanced
- Provides you with a competitive advantage external customers
- Consistency within the customer satisfaction that improves client retention delivery of your service or product
The ISO 20000 standard follows the demand to transfer standardization as a principle of commercial production to the supply of IT services. Besides, quality management approaches almost like the ISO 9000 standard are pursued. By means of a targeted and systematic use of a group of instruments, the needs, requirements and expectations of consumers with reference to quality and price of IT services should be met. The most instruments are:
Standardization: The unification of all practices ensures that operations during IT service provisioning are administered independently of the people involved, time and place of production. During this way, planning, governance and control of IT services are strongly supported. This also allows for a scientific handling of technical changes as they seem frequently within IT. Standardized procedures are often presented during a transparent way and may be easily communicated. Thus they’re understandable, predictable and reliable. Standardization is additionally a prerequisite for internal or external comparisons of quality and costs of various IT providers also as for verification and assessment of procedures by independent third parties e. g. in conjunction with a certification.
Customer focus: rather than setting attention (too) strongly on technical conditions, IT services should be provided during a customer-oriented way. Therefore the purchasers of IT services need to be identified and their needs for information provision and processing need to be analyzed. IT providers and their customers need to clearly agree upon the service offer and need to specify its extent and quality in commission level agreements. This specification improves transparency of the service offer also as performance management and monitoring and also supports a performance-oriented way of charging.
Process orientation: A process-oriented adjustment of IT service creation is supposed to avoid disruptions and reduce frictions. In doing so, IT transformation processes follow the prevailing paradigm of process orientation so as to secure continuous processes despite vertical division of labor which is anchored within the organizational structure.
Continuous improvement: Following the principles of quality management the provisioning of IT services is subjected to continuous verification and assessment so as to persistently and sustainably reduce disruptions and frictions also on identify measures for saving resources.
Alignment to well-known approaches: The standardization of processes is often supported by pertaining to existing frameworks, recommendations, etc. Thus, companies can enjoy developments in science and practice by using “common practices” or “best practices”. Despite significant customizations, which are usually necessary to think about company specifics, the utilization of existing frameworks also supports cost targets as companies don’t need to “reinvent the wheel”.
Certification of organization and people: A certificate issued by an independent body is a top quality seal for fulfilling the conditions and requirements of an approved standard. Regular recertification shows that the compliance with the quality is continuously met over an extended period.
ISO\IEC 20000-1 Overview
- Context of the Organization
- Leadership and Commitment
- Actions to deal with Risks and Opportunities
- Service Objectives and Planning
- Controlling Documented Information
- Operational Planning and Control
- Planning Services
- Service Life Cycle
- Service Catalog Management
- Asset Management
- Configuration Management
- Relationship and Agreement
- Service Level Agreements
- Supplier Management
- Demand and Capacity Management
- Change Management
- Incident and Problem Management
- Service Requests
- Service Continuity and Availability
- Information Security Management
- Internal Audits
- Management Reviews
- Service Reporting
- Nonconformity and Corrective Actions
- Continual Improvement
The benefits of ISO 20000-1 certification in Texas outweigh the prices of adopting the quality. Like all ISO standards, there’s attention on customer satisfaction and continuous improvement that keeps you competitive. Adopting the international information technology service management standard (ITSM) allows your company to assess the performance.
Benefits of ISO 20000-1: Benchmarks and Continuous Improvements
You can also anticipate to continuous improvements. Through corrective action, you’ll find root causes to any problems within your processes and define an answer. Through preventative action, your team is going to be ready to foresee future problems and identify areas for further refinement. This process will assist you and your team think ahead when planning and implementing actions which continuously will improve processes and outcomes.
Expert Certifier aims to supply prominence services to the organizations and helps them in constant upgrading of their management structure.
How to get ISO/IEC 20000-1:2018 certification in Texas– Consultants in Texas?
Our masters have more than 15 plus years of global experience, with hands-on experience in the field of ISO certification, assessment and training.
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